Question 1

How do we get started with Delta IT Advisors?

Accepted Answer

The first step is a short, no-pressure consultation call. We'll learn about your business, your current IT setup, and any challenges you're facing. From there, we'll walk you through how we work and what a partnership would look like. There's no obligation.

Question 2

How long does it take to get fully set up?

Accepted Answer

Most clients are fully onboarded within 30 days. The process includes an initial assessment, deployment of our monitoring and security tools, and an orientation for your team. We keep disruption to a minimum during the transition.

Question 3

Do you work with businesses outside of Cleveland and Tampa?

Accepted Answer

Our primary offices are in Lakewood, OH (near Cleveland) and Tampa, FL, and we provide on-site support throughout those areas. We also support remote-first businesses and have clients in other locations where on-site visits are not required.

Question 4

What is managed IT services and why do businesses choose it?

Accepted Answer

Managed IT services means we proactively monitor, manage, and support your technology for a predictable monthly fee — instead of waiting for something to break. Businesses choose it because it reduces downtime, improves security, and eliminates the unpredictable cost spikes that come with break/fix IT support.

Question 5

Do you provide 24/7 support?

Accepted Answer

We offer business hours support Monday through Friday (8:00 AM – 5:00 PM), with emergency response available 24/7 for critical issues. Our target response time for emergencies is under one hour.

Question 6

Can you help us if we already have an in-house IT person?

Accepted Answer

Absolutely. Many of our clients have an internal IT person and use us to supplement their team — handling security, backup, network management, and strategic planning. We work well as an extension of your existing IT resources.

Question 7

Do you handle cloud services like Microsoft 365?

Accepted Answer

Yes. We set up, migrate, and manage Microsoft 365 for businesses of all sizes — including email, Teams, SharePoint, OneDrive, and the security settings that make it all work properly. We also back up your Microsoft 365 data.

Question 8

How can you help us prevent ransomware attacks?

Accepted Answer

Ransomware prevention requires multiple layers of protection: proper endpoint security, email filtering, employee training, multi-factor authentication, and reliable tested backups. We assess your current state and implement the protections that matter most for your environment.

Question 9

What happens if we experience a cyberattack?

Accepted Answer

As a managed client, you call us immediately. We have an incident response process to contain the damage, identify what happened, and get you operational again as quickly as possible. We also help with communication if the incident affects customers or requires notification.

Question 10

Do you help with compliance requirements like HIPAA?

Accepted Answer

Yes. We work with healthcare, legal, and financial services businesses that have specific compliance requirements. We can assist with HIPAA technical safeguards, documentation, and risk assessments. Note that we're IT advisors, not attorneys — we recommend working with legal counsel on the compliance side.

Question 11

How long has Delta IT Advisors been in business?

Accepted Answer

Delta IT Advisors has been in business since 1993 — over 30 years of experience supporting businesses in Northeast Ohio and Florida. We've seen the technology landscape change dramatically over that time, and we've helped hundreds of businesses navigate every wave of change.

Question 12

What size businesses do you typically work with?

Accepted Answer

We primarily serve small and midsize businesses, typically with 5 to 100 employees. We've found this is the range where businesses get the most value from a managed IT relationship — large enough to have real IT complexity, but too small to justify a large in-house IT team.

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